Return & Exchange Policy – Hana Tajuddin

HANATAJUDDIN RETURN & EXCHANGE POLICY

All items purchased are eligible to make an exchange or color/size/products if it not suit you well and the shipping cost will be bear by the customer.
We also will be responsible in any event it is our fault. In such circumstances, if you received any wrong or defect item. We will bear the return shipping cost incurred.
Any CLEARANCE/AS-IS items are sold as it is and strictly cannot return or exchange.
Items with AS-IS label (minor defect) and CLEARANCE items are sold with sale price are considered sold as it is.
Only ONE return & exchange accepted for ONE order ID

Kindly contact us at 0165694976 (Whatsapp only) in 3 days after you received your order (Please attach Order ID for our reference)
Return must be made within 3 days of receiving the items. If more than 3 days, any exchange will not be entertained.

Tracking number of returning item must be given to our team in 3 days, if failed to do so we will not entertain any exchange and item will be post back without compromised.

Item must be return in the original selling condition which is UNWORN, UNWASHED, UNALTERED, UNSCENTED with all with PACKAGING and TAGS ATTACHED.
Any defect items that return to us will be inspect before proceed to exchange the items. Items with odours, purposely tear and rips, make-up stains, or other damages will be return back to you and any exchange later will not be entertained.
If wanted color/size are not available, need to choose other same price item or higher price item.
Refund will not be made for exchange purpose

016-5694976

016-9882104

Mon-Thur : 9.30am – 5.30pm

Fri : 9.30am – 2.00pm