SALE & CUSTOMER SERVICE : WHATSAPP ONLY 016-5694976 (REPLY IN WORKING HOURS)

HANATAJUDDIN RETURN & EXCHANGE POLICY

YES! You can make exchange of items purchased from our online store (hanatajuddin.com.my) or our admin sale from whatsapp (0165694976/0169882104)
  • All items purchased are eligible to make an exchange or color/size/products if it not suit you well and the shipping cost will be bear by the customer.
  • We also will be responsible in any event it is our fault. In such circumstances, if you received any wrong or defect item. We will bear the return shipping cost incurred.
  • Any CLEARANCE/AS-IS items are sold as it is and strictly cannot return or exchange.
  • Items with AS-IS label (minor defect) and CLEARANCE items are sold with sale price are considered sold as it is.
  • Only ONE return & exchange accepted for ONE order ID
 
HOW TO MAKE AN EXCHANGE?
  • Kindly contact us at 0165694976 (Whatsapp only) in 3 days after you received your order (Please attach Order ID for our reference)
  • Return must be made within 3 days of receiving the items. If more than 3 days, any exchange will not be entertained.
  • Tracking number of returning item must be given to our team in 3 days, if failed to do so we will not entertain any exchange and item will be post back without compromised.
  • Item must be return in the original selling condition which is UNWORN, UNWASHED, UNALTERED, UNSCENTED with all with PACKAGING and TAGS ATTACHED.
  • Any defect items that return to us will be inspect before proceed to exchange the items. Items with odours, purposely tear and rips, make-up stains, or other damages will be return back to you and any exchange later will not be entertained.
  • If wanted color/size are not available, need to choose other same price item or higher price item.
  • Refund will not be made for exchange purpose 
We are apologize we are not able to provide any exchange, return or refund in any circumstances as below:
  • Tag has been removed & no packaging
  • Item already worn, washed, altered
  • Item damage due to own mistake
  • Clearance/as-is item
  • Wrongly give address or any shipment details.
  • Courier mistakes. Kindly contact courier to lodge any complaint or claim
 
Please contact our team on Whatsapp only:

016-5694976

016-9882104

Working hours:

Mon-Thur : 9.30am – 5.30pm

Fri : 9.30am – 2.00pm